How to Know if You’re Getting the Right Support for Your Needs
The NDIS can be overwhelming. There’s a lot of information, a lot of people involved, and sometimes it’s hard to tell whether the support you’re getting is actually helping.
Whether you’re brand new to the NDIS or you’ve been around the block and are still figuring things out, here’s a simple check-in. It’s not about being critical or dramatic. It’s just about being honest with yourself and asking… is this support really working for me?
You feel heard
You should never feel like you’re just being “managed.” Good support starts with listening. If you feel like you’re constantly explaining yourself or not being properly heard, that’s a red flag.
You deserve to feel like the people around you understand what’s important to you and actually want to work with you to get there.
Your support is helping you move forward
Support should connect to your goals in real ways. Not just ticking boxes or sitting through sessions that don’t go anywhere.
Ask yourself:
Is this support helping me make any progress in my day-to-day life?
Do I understand why I’m doing what I’m doing?
Does this feel like it actually fits me?
Even small changes count. But if you feel like nothing’s shifting or it’s just same-same every week, it’s worth checking in.
You feel safe and respected
You should never feel uncomfortable, talked down to, or out of control in your own support.
Your boundaries matter. Your preferences matter. You should always feel like you’re part of what’s happening, not just along for the ride.
If something feels off or you’ve got that gut feeling that it’s not sitting right, you’re allowed to pay attention to that.
People follow through
You shouldn’t have to chase people to get a response. You shouldn’t be wondering when someone will get back to you. You shouldn’t be waiting weeks for something that was promised.
Support should feel steady. Reliable. Like you know what’s going on. If you’re constantly chasing things up or being left hanging, that’s not okay — and you’re not asking for too much by expecting better.
You can change your mind
Maybe something made sense when you first started, but now it’s not working anymore. That’s okay. You’re allowed to change providers, adjust your supports, or try something new.
This is your plan. Your funding. Your life. If it’s not working for you, you don’t have to stick with it just because you started there.
So how do you know if it’s right?
Here’s what good support usually feels like:
You feel heard
You know what’s going on and why
You feel included in decisions
You feel like someone’s actually showing up for you
Things might not be perfect, but they’re moving in a direction that feels right
If you’re not getting that, it doesn’t mean you’re too hard to support. It just means something might need to change — and that’s something you can absolutely explore.
Want to talk it through?
At Bridge & Bloom, we support people who are new to the NDIS, and people who’ve had support before and found it wasn’t what they hoped for.
If you’re feeling unsure about what’s working or what’s not, we’re always up for a chat. No pressure. No sales pitch. Just a real conversation to figure out what you need and what could work better for you.