How to chose the right support worker
The right support worker can make your life feel more steady, more manageable, and more like you. The wrong one can leave you feeling frustrated, overwhelmed, or like you're just putting up with someone who doesn't quite get it.
Whether this is your first time finding a support worker or you’ve had a few before, here’s a simple guide to help you figure out what’s actually important and how to find someone who fits.
Start with what matters to you
Forget about paperwork or qualifications for a second. Think about how you want to feel when you're with your support worker.
Do you want someone calm and quiet?
Or someone who brings energy and chats your ear off?
Do you prefer someone close in age?
Do you need someone who’s comfortable with mental health support or sensory needs?
Do you want someone who follows a routine?
Or someone more flexible and go-with-the-flow?
There’s no right answer. You’re allowed to look for someone who feels like a good match for your personality and your life.
What kind of support do you actually need
Not every support worker is the same. Some are great with daily tasks like cooking, cleaning, or personal care. Others shine when it comes to getting out in the community, trying new things, or helping build confidence.
Think about what you need help with right now. That will help you focus on finding someone with the right strengths and experience.
Ask questions and trust your gut
When you're meeting a new support worker or speaking to their provider, you're allowed to ask questions. Not just about qualifications, but about what they’re actually like to work with.
Here are a few ideas;
What kind of experience do you have
Have you supported people with needs similar to mine
How do you handle changes to the schedule
What kind of things do you enjoy doing with participants
And just as important, how do they make you feel
Do they listen
Do they rush you
Do they speak to you directly
Are they respectful
You don’t need a reason to say no. If it doesn’t feel right, that’s enough.
It’s okay to try a few people
Sometimes it takes a few tries to find the right person. That’s completely normal. You’re not being difficult, and you’re not too much. It’s okay to test the waters, try a shift or two, and see how it feels.
Support is personal. You’re allowed to be picky.
You can make a change if it’s not working
If something’s not sitting right, you’re allowed to say so. You can talk to your support coordinator, the provider, or the worker directly if that feels safe. You don’t have to stick with someone just because they’re already in your roster.
Good support feels solid. It feels safe. It doesn’t leave you guessing or dreading each shift.
A gentle reminder
This is your support. Your needs, your life, your call. It’s okay to ask for someone who suits you. It’s okay to want more than just showing up and ticking boxes.
If you ever want help thinking it through or finding someone who actually fits, we're here. No pressure, no judgement — just support that makes sense for you.